At Rockland Insurance, we’re not just about great insurance premiums and coverage. We’re about great customer service, too! Whether you’re a homebuyer, loan officer, realtor or supplier, we think you deserve our best, so that’s what we provide.
We’ve got some of the best employees around and we want to share their awesomeness with you. Meet this month’s Rockland Rock Star, Lindsey Zepeda.
When it comes to job titles, Lindsey’s had a few at Rockland. But, no matter where she is, one thing never changes, customer service is her number one priority, and she takes it very seriously.
Starting as receptionist in 2012, her dedication and drive to provide exceptional customer service soon lead to a role as a Customer Service Representative with our Personal Lines Group. In this position, she continued to offer great support to our personal lines manager and the rest of the team, as well as our current homeowners.
From there, Lindsey moved into our accounting group and a little over a year ago assumed the position of Accounting Manager. Her current responsibilities include, but certainly aren’t limited to: receipt and disbursement of policy premium payments, maintenance of agent commissions, and you guessed it… handling customer service calls and issues.
“I guess you could say I was born to serve. Most jobs I’ve held throughout my life have been service related,” Lindsey shared, “I’ve even been a waitress!”
Rockland CFO, Josh Howell, says that, “Lindsey is such an asset to our company. No matter what role she’s in, she exceeds expectations. Having her in the accounting department has been so awesome, I’m not sure how we managed before her. She’s implemented procedures to ensure our customers and vendors are taken care of in a timely manner and, has definitely helped to reduce my stress level. Ha!”
Here’s what Lindsey had to say about herself:Where did you grow up?
Richmond, TXWhat is your favorite sports team?
Astros / Cowboys & TexansDo you have any pets?
2 Dogs – Jewels a Jack Russell Terrier & Bella a Chihuahua/Lhasa Apso MixWhen you’re not in the office, what are you most likely doing?
Being a mother of 3 (this list could go on for days lol)What’s your favorite color?
PinkWhat’s your favorite food?
VietnameseDo you have a favorite TV show, movie or book?
TV Show: Game of ThronesIs there a motto or mantra you live by?
Everything happens for a reason (even if I don’t agree with it)What’s something that people might not know about you?
My husband served 12 years in the Marine Corps and I have lived in California, Hawaii and Missouri!!!